North Carolina Association on Aging
Information & Options Counseling 

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Located upstairs at 
The Harry and Jeanette Weinberg Adult REC
347-A West Salisbury Street
Asheboro, NC  27203

336-626-3590 fax
Monday -
8:30 am - 4:00 pm
Information & Options Counseling provides information about services and programs, or case assistance to seniors age 50 and over. Medicare assistance is provided to Medicare beneficiaries of any age. Trained personnel are available to walk-ins Monday-Thursday 8:30 am-4:00 pm.
Information & Assistance
Staff are able to answer questions, offer guidance, or refer clients to appropriate resources. Through case assistance, help is given to resolve a problem, make phone calls, write letters, complete forms, or send out information on a client’s behalf.
Family Caregiver Support Program
Offers caregivers guidance and options on issues that arise with their loved one’s healthcare, medication management, transportation and financial needs.

All information provided in this website is believed to be accurate and reliable. RSAA assumes no responsibility 
for the use of this information.

Copyright 2022, RSAA, INC.

Randolph Senior Adults Association
The Harry and Jeanette Weinberg Adult Resource & Education Center (REC) 
Serving ages 50 years & older

347 West Salisbury Street    PO Box 1852   Asheboro, NC 27203     336-625-3389
Seniors' Health Insurance Information Program, SHIIP
I&OC staff are certified SHIIP Coordinators for the NC Dept. of Insurance and Randolph Senior Adults is the SHIIP Coordinating Site for Randolph County. SHIIP Coordinators and trained volunteers offer unbiased Medicare insurance counseling to those of any age. Counselors provide education and assistance in choosing and enrolling in Medicare Part D or Medicare Advantage plans and offer guidance on Medicare supplements. Application assistance is given for those eligible for Part D Extra Help and Medicare Savings Programs. Staff are also trained to solve problems Medicare beneficiaries may have with their insurance.

Options Counseling
I&OC staff are certified Options Counselors who can provide a personalized, face-to-face counseling process to help individuals and their families identify needs, preferences, and options when facing major life changes. This process helps seniors make a plan to set and accomplish goals to meet their wants and needs.

Operation Fan - Heat Relief Program
Fans donated by local power companies are distributed to Randolph County seniors age 60+ or those on disability in need of heat relief according to specific criteria & guidelines.

Prescription Assistance
Staff provides assistance in locating and applying for free or discounted prescription medication available through pharmaceutical Patient Assistance Programs.  

Sitter's List
The Sitter’s List is made up of caring people willing to sit, assist with personal care, homemaker chores, errands, etc. This is an option for someone needing in-home assistance and able to pay out-of-pocket.

Powerful Tools for Caregivers
In the six weekly classes, caregivers develop a wealth of self-care tools to: reduce stress; communicate better with family members and healthcare providers; deal with difficult feelings; and how to make tough caregiving decisions. Class participants receive a copy of The Caregiver Helpbook, developed specifically for the class.

The Nurturer, A Newsletter for Family Caregivers in Randolph County
A quarterly newsletter targeted for family caregivers to educate them on the services available to them in the community along with helpful information for their caregiving journey. Click here to read the latest issue.

Caregiver Skills Class
Two-hour training by therapists (physical, occupational and speech) to train family caregivers on how to physically care for the older adult they care for. Each participant receives a copy of the Caregiver’s Handbook.

Fans are available to local seniors through the Operation Fan - Heat Relief Program

Certified Options Counselors
Monday – Thursday 8:30am-4:00pm .
Have a Question?

Margie DiDona 
336-625-3389 ext. 235 

Lisa Alley
336-625-3389 ext. 237


It is very important for everyone becoming eligible for Medicare to get accurate information about coverage and delivery options, including supplemental health insurance, Medicare health plans, and prescription drug coverage. Attention to these issues will help you avoid serious and costly problems later.  

Randolph Senior Adults Association is the SHIIP Coordinating Site for Randolph County. The Seniors’ Health Insurance Information Program (SHIIP) is a division of the NC Department of Insurance which assists Medicare beneficiaries. SHIIP counselors offer free and unbiased information regarding Medicare health care products.

The following video from the NC SHIIP office in Raleigh is designed to help you learn the basics. Click here to watch the video. For more information and one-on-one assistance, contact SHIIP Coordinators Margie DiDona or Lisa Alley at 336-625-3389 or  

Caring for a loved one with dementia presents numerous challenges for families and caregivers. Having dementia puts older adults at risk of wandering, increased aggression, hallucinations, and depression. is a website filled with valuable information for caregivers. Below is a link to a new resource that explains the most common crises that arise and offers caregivers strategies to cope with or prevent them if a situation occurs. Click here to learn more

Resources for Caregivers: 
Click here to access the Medicare Plan Finder Tool Form.